Privacy Policy (Swiss Federal Act on Data Protection and GDPR)
1. Preamble and Data Controller
Protecting your privacy is a priority for Fréquence Santé. This policy details how we manage personal data in accordance with the Swiss Federal Act on Data Protection (revDPA), which came into force on 1 September 2023.
The data controller is:
Fréquence Santé – Laura Meijere
Rue François-Durafour 16, 1220 Les Avanchets
Email: info@frequencesante.com
Phone: 076 288 20 71
2. Nature of Data Collected
In the context of our services (Yoga, Pilates, Reflexology, Reiki, Nutrition), we collect only the information necessary to provide our services:
Identity: First and last name.
Contact: Email address, phone number.
Sensitive data: Health-related information (medical history, allergies, therapeutic goals) required to tailor our complementary medicine sessions safely.
Payment: Billing information processed through our third-party providers.
3. Purposes of Processing
Your data is processed for the following specific purposes:
Scheduling and managing appointments and sessions.
Personalizing and monitoring therapeutic care.
Communicating administrative or promotional information (with your consent).
Securing financial transactions on our site.
4. Data Sharing and International Transfers
We never sell your data. It is only shared with our technical service providers (hosting, payment tools, statistical analysis tools) for the proper operation of the site.
International transfers: Our site uses technologies that may result in data transfers to third countries (in particular the United States, via Google Analytics or our hosting provider). We ensure that such transfers are based on standard contractual clauses or that the destination country offers a level of protection deemed adequate by the Swiss Federal Council.
5. Your Rights (revDPA)
As a user residing in Switzerland, you have extensive rights over your data:
Right of access: Obtain free confirmation that data concerning you is being processed.
Right of rectification: Have any inaccurate information corrected.
Right to erasure: Request the deletion of your data, except where legal retention obligations apply (e.g. accounting records).
Right of withdrawal: Withdraw your consent at any time for processing based on consent (e.g. newsletter).
To exercise these rights, please contact us in writing at the email address provided in section 1.
6. Security and Retention
We implement technical (SSL encryption) and organizational security measures to protect your data against unauthorized access.
Health data is retained for the duration of the therapeutic relationship, then archived in accordance with applicable Swiss legal retention periods.
Marketing data is retained until you unsubscribe.
7. Cookie Management
Our site uses cookies to improve your experience.
Technical cookies: Essential for the site to function.
Analytics and marketing cookies: Disabled by default. They are only activated with your explicit consent via our cookie management banner.
8. Policy Updates
Fréquence Santé reserves the right to update this policy to reflect legal or technical developments. The version published on this page shall prevail.